IT Helpdesk Executive - Remote

- Prior experience in Technical Support, Desktop Support, or Application Support roles.
- Strong troubleshooting and analytical skills with high attention to detail.
- Understanding of Software Development Lifecycle (SDLC).
- Experience reviewing logs and identifying root causes of system issues.
- Proficiency in Windows, Linux, and macOS environments.
- Experience with remote desktop tools and helpdesk systems.
- Experience with monitoring tools such as Grafana or similar platforms.
- Strong SQL skills and ability to write database queries.
- Understanding of web security standards and best practices.
- Ability to work with dashboards, alerts, and incident management processes.
- Excellent verbal and written communication skills.
- Ability to work under pressure during incidents and system outages.

Nice-to-have Skills
- Experience with CRM systems.
- Basic knowledge of JavaScript and Python.
- Experience working with Service-Oriented Architecture (SOA).
- Experience supporting web-based or cloud-based applications.

- 5 years of experience in Technical Support or Application Support roles.
- Experience supporting production systems.
- Experience working in fast-paced, high-availability environments.

- Receive 100% salary from the onboarding date.
- Participate in company activities: Monthly and quarterly parties, teambuilding, travel, vacation and other activities.
- Work with large and advanced systems, have the opportunity to develop comprehensive technology skills with complex problems, requiring high accuracy.