KỸ NĂNG
- ServiceNow
MÔ TẢ CÔNG VIỆC
Develop, configure, and administer the ServiceNow platform, including platform enhancements, integrations, automation, upgrades, and releases.
Translate approved business requirements into ServiceNow technical solutions and support UAT, deployment, and post-release activities.
Design and optimize workflows, automation, and integrations using Flow Designer, Integration Hub, Glide APIs, Script Includes, Business Rules, Client Scripts, and Scheduled Jobs.
Develop and manage data integrations using REST/SOAP APIs, Scripted REST APIs, import/export processes, and data synchronization.
Configure and develop Service Portal, Employee Center, UI Builder, Workspaces, Catalog Items, Forms, and Notifications.
Perform technical troubleshooting, root-cause analysis, and defect resolution while ensuring system quality, security, and stability.
Create technical documentation, test evidence, release notes, configuration records, and knowledge-transfer materials while collaborating with teams in an Agile/Scrum environment.
YÊU CẦU CÔNG VIỆC
Minimum of 5 years of hands-on ServiceNow development and platform administration experience, including platform enhancements, configuration, integrations, automation, upgrades, releases, technical troubleshooting, and support of ServiceNow environments.
Experience translating approved business requirements into ServiceNow technical solutions and supporting technical UAT, release, upgrade, and post-deployment activities.
Experience with Agile/Scrum delivery practices and ServiceNow source control or Git repository integration for application lifecycle management is desirable.
Technical Skills
Strong ServiceNow development expertise, including Flow Designer, Integration Hub, workflow automation, Glide APIs, Script Includes, Scheduled Jobs, Business Rules, Client Scripts, UI Policies, UI Actions, Record Producers, scoped application development, and secure scripting.
Experience with integrations and data exchange using REST/SOAP, Scripted REST APIs, imports, exports, synchronization processes, and API-based automation.
Experience configuring and developing Service Portal / Employee Center components, UI Builder, Workspaces, catalog items, forms, notifications, and modern user experiences.
Working knowledge of ServiceNow ITSM modules and platform areas, including Incident, Request, Change, Knowledge, Catalog Management, CMDB, Performance Analytics, reporting automation, discovery or import mechanisms, and platform configuration.
Experience with JavaScript scripting within ServiceNow and working knowledge of HTML and CSS for Service Portal development.
Strong capability in technical troubleshooting, root-cause analysis, defect resolution, technical documentation, configuration records, testing evidence, release notes, and knowledge transfer materials.
QUYỀN LỢI
Receive 100% salary from the onboarding date.
Participate in company activities: Teambuilding, travel, vacation and other activities.
Work with large and advanced systems, have the opportunity to develop comprehensive technology skills with complex problems, requiring high accuracy.
MỨC LƯƠNG
Hỗ trợ ứng tuyển
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